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Billing & Insurance

Using insurance

We are contracted with a number of insurance providers and bill insurance on behalf of our patients. Coverage, deductibles, copays, and coinsurance vary by plan, so we encourage you to contact your insurance company directly to understand your benefits before your first appointment.​​

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INSURANCE ACCEPTED

INSURANCE SPECIFICS AND EXCEPTIONS

  • Aetna

  • Blue Cross Blue Shield of Oregon—Including Bridgespan plans and individual select plans.

  • CareOregon/Healthshare/OHP Bridge in Multnomah/Washington/Clackamas counties ONLY. (We do NOT accept Trillium Community Healthplan)

  • First Choice Health Network—Including patients who have Added Choice or DUAL Choice PPO benefit as part of their Kaiser Permanente Northwest (KPNW) insurance plan.

  • Kaiser Permanente Northwest (KPNW) Referred Patients: Therapy: No referral needed for therapy. Medication Management: Referral & authorization from Kaiser Permanente is needed. To request a referral call Kaiser Mental Health & Addiction Medicine Triage at 503-249-3434 or speak to your Kaiser provider.

  • Moda Health—View complete list of Moda plans we are contracted with

  • Pacific Source

  • Providence Commercial Health Plan

  • Providence/Collective Health Plan

EXCEPTIONS

Below is a list of clinicians who are NOT in network with one or more of our group’s in-network insurance companies listed above.


   •    None currently

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Billing and statements

Billing statements are issued through our secure Patient Portal after insurance claims have been processed. Statements reflect any balance remaining after insurance has paid its portion of covered services.

Enroll in the patient portal

Through the Patient Portal, you can view upcoming appointments, access billing statements, review payment history, and make payments securely online. Contact our team to sign up at info@whwpdx.com or call 503-729-1380.

Paying out-of-pocket

For patients paying directly for services, we'll provide information about expected costs before treatment begins, in accordance with the No Surprises Act. You are welcome to talk with your clinician or our billing team for details.

Contact our billing team

EMAIL: billing@whwpdx.com
PHONE: 503-729-1380
FAX: 503-841-6343

Understanding insurance and healthcare costs can feel overwhelming. Our goal is to make the process as clear and straightforward as possible so you can focus on your care—not paperwork.

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As a courtesy, we bill insurance on your behalf and provide billing statements through our secure patient portal. Because every insurance plan is different, we encourage every patient to verify their coverage and benefits directly with their insurance provider before beginning services.

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While we are happy to help answer questions, we cannot guarantee insurance coverage, eligibility, or out-of-pocket costs. Understanding your plan in advance can help you avoid unexpected expenses and make informed decisions about your care.

Patient sits with hands clasped while a mental health provider takes notes.

No Surprises Act of 2022

You can see a WHW provider without using insurance or with a non-contracted insurance. If you choose not to use insurance for your services, please be aware that we follow the current No Surprises Act of 2022.

 

Please see the notice of your rights under this act

 

Our rates are based on required national standards called CPT codes.

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