In person appointment reminders
Please do not attend your in-person visit, and contact your clinician, if you have been diagnosed with COVID-19 or had a positive test in the last 10 days OR if you have any of the following new symptoms:
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Cough
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Shortness of breath
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Fever
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New loss of taste or smell
If you can't attend a scheduled in-person visit and need a telehealth appointment, you must provide a 24-hour notice to avoid our standard no-show or late fees. This appointment may or may not be available at the same time.
Our support team is currently not checking in patients in-person. Upon arrival to our waiting room, please follow the instructions posted in our office on how to notify your provider you are here.
Telehealth appointment reminders
During telehealth sessions, you must be located in the state in which your clinician is licensed. If you anticipate or find yourself unexpectedly being out of the state, please talk to your clinician in advance to plan for care during this time including what would happen in the case of a crisis.
Contact your insurance at the number on the back of your card to verify that you have telehealth benefits.
Plan to be located in a private and confidential location that ensures your appointment will be disruption free. This allows the time to be focused solely on your clinical needs without distraction.
Join your clinician’s Zoom meeting link five minutes prior to the appointment time. When you join you will be placed in their Zoom waiting room, and they will "admit" you when they are ready to begin the appointment.
If you need to cancel/reschedule, please leave a voicemail with your clinician or leave a message for the support team with 24 hours advance notice to avoid a fee.